Question 1

How should I store my meals?

Accepted Answer

#html-body [data-pb-style=RULAOE8]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Keep all meals frozen upon receiving them. Simply heat the meals according to the heating instructions on the packaging whenever you're ready to enjoy them.

Question 2

Have you done lab tests of nutritional values for all your meals?

Accepted Answer

#html-body [data-pb-style=WM529XM]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Yes, we send our meals for nutritional value testing.

Question 3

Do you add sugar in your cooking?

Accepted Answer

#html-body [data-pb-style=YXHYGKE]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Yes, we use limited quantities of Brown sugar and honey to balance and enhance the flavour for certain meals, but most meals we do not added extra sugar or honey.

Question 4

What kind of oil do you use for your food?

Accepted Answer

#html-body [data-pb-style=JKV5DGE]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} We mainly use olive oil for cooking, while using sesame oil, coconut oil and butter in certain meals to enhance the flavour.

Question 5

Are frozen meals as nutritious as fresh meals?

Accepted Answer

#html-body [data-pb-style=HJ84RK8]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} They can be. The flash-freezing process stops nutrient degradation immediately after harvesting or cooking. Studies show frozen produce often retains vitamins A and C better than fresh produce that has spent a week in transit or sitting in a refrigerator drawer.

Question 6

Cancellations, Changes & Refunds

Accepted Answer

#html-body [data-pb-style=F37CO7H]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} • Cancellations or changes for orders must be made at least 2 working days before your delivery date. • All items purchased are Non-Refundable  • NO CANCELLATIONS or CHANGES are allowed after the cut off time and NO REFUNDS will be given after the cut off time due to cancellation or changes request denied.  • Changes mentioned above refers but not limited to Add-Ons, Delivery Address, Date & Time.  • YoloFoods reserves the right to cancel any order at any time at our discretion, within reason. Full refund will be given if the orders are cancelled by YoloFoods.    Refunds, Late or Missing Refunds (if applicable)  • Our default refund method will be via YoloCoins.  • In the event that refunds are back to the original payment method, please be informed that the normal bank processing time applies for all refunds. This may take anytime within 5-10 working days from the date your refund was processed by YoloFoods.   • If you have yet to receive the refunds after the mentioned time frame, please reach out to us with a screenshot of your bank statement to show that no refunds were received.   • Alternatively, you may also provide us with an official email from your bank stating that the refund was not received.    Discrepancies, Issues, Complaints & Exchanges (if applicable)  • Should there be any issues, discrepancies of meals or items delivered and the customer wishes for an exchange, refund or compensation please notify us within 48 hours upon receiving the meals or items.   • Upon receiving your notification & report regarding any discrepancies, issues, complaints or exchanges,  we will conduct a thorough investigation and respond with the most appropriate resolution based on the circumstances.  • Resolution time may vary as certain cases necessitate investigation by multiple departments; however, please be assured that we will address this with the highest priority.  • Any request or reports regarding any discrepancies, issues, complaints or exchanges received after 48 hours from the date of delivery will not be entertained.

Question 7

Why is sodium so high in some of your frozen meals, and how can I balance it?

Accepted Answer

#html-body [data-pb-style=ER4TKQO]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Sodium acts as both a natural preservative and a flavor amplifier since frozen food can lose flavor intensity when reheated. If your favorite meal is high in sodium, here are some tips that will help. Drink extra water throughout the day. Keep the rest of your daily meals low in sodium. Add fresh, unsalted vegetables (like steamed broccoli or baby spinach) directly into the bowl to dilute the sodium density while increasing the overall volume.

Question 8

If I order today, when will I receive my meals?

Accepted Answer

#html-body [data-pb-style=HG6FRBL]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Orders are prepared based on our weekly production schedule. For example: Order before the weekly cut-off → Delivery on the upcoming Monday or Tuesday. Order after the weekly cut-off (12:00 PM) → Delivery moves to the following week's Monday or Tuesday. This ensures enough time for meal preparation and packing.

Question 9

Can I choose another delivery day?

Accepted Answer

#html-body [data-pb-style=XKS234Q]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Currently, Frozen Meal Plans are only delivered on Mondays and Tuesdays.

Question 10

What is the Frozen Meal Plan?

Accepted Answer

#html-body [data-pb-style=TE2XUW3]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} The Frozen Meal Plan is a weekly meal plan featuring frozen ready-to-eat meals that are portioned according to different daily calorie targets. You can choose between: 5-Day Meal Plans 7-Day Meal Plans

Question 11

What calorie options are available?

Accepted Answer

#html-body [data-pb-style=YUCY49C]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} We currently offer multiple calorie-controlled plans, including: 1,100 kcal/day 1,350 kcal/day 1,550 kcal/day 1,750 kcal/day 1,950 kcal/day Each calorie level is available in either a 5-day or 7-day plan.

Question 12

How is this different from your Frozen Bundles?

Accepted Answer

#html-body [data-pb-style=SOSX1K7]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Both products contain frozen meals made by YoloFoods. The main difference is: Frozen Meal Plan Designed around daily calorie targets. Meals are pre-selected to match your chosen calorie plan. Weekly rotating menu. Frozen Bundles Organised by themes (e.g. High Protein, Low Carb, All-Time Favourites). Not designed around a specific daily calorie intake. Choose based on meal preferences rather than calorie goals.

Question 13

How often does the menu change?

Accepted Answer

#html-body [data-pb-style=PF7I546]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Our menu rotates every 4 weeks, with a different selection of meals each week.

Question 14

Can I request meal swaps or accommodate dietary restrictions?

Accepted Answer

#html-body [data-pb-style=DBJ6JLP]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} At the moment, Frozen Meal Plans do not support meal customisation or dietary requests. As each meal plan is carefully curated to meet the selected calorie target, we're unable to: Swap individual meals. Remove specific ingredients. Cater to food allergies or dietary restrictions. Replace meals based on personal preferences. Please note: Customers with food allergies or strict dietary requirements are advised to review the ingredient and allergen information carefully before placing an order.

Question 15

Will I receive the same meals every week?

Accepted Answer

#html-body [data-pb-style=EP9LFXY]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} No. Our chefs prepare a 4-week rotating menu, so you'll receive different meals depending on the week's menu cycle. This helps provide more variety while keeping your meals balanced.

Question 16

Can I choose my meals?

Accepted Answer

#html-body [data-pb-style=PRBO39Q]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} No. Each Frozen Meal Plan comes with a fixed menu that's been carefully planned to meet the selected calorie target.

Question 17

When are Frozen Meal Plans delivered?

Accepted Answer

#html-body [data-pb-style=KW13P6L]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Frozen Meal Plans are best delivered on Mondays and Tuesdays. This allows customers to receive a fresh week's supply of meals to enjoy throughout the week.

Question 18

Delivery Process

Accepted Answer

#html-body [data-pb-style=B8MVF41]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Delivery will be made only on Weekdays (excluding weekends & public holidays) on your selected delivery time slot.  Can I request for a specific delivery time? No. You may select your preferred delivery time slot (Morning or Evening slot). We cannot commit to a specific delivery time request. We can however, inform our delivery partner to try and deliver as close to your preferred time. This will be subject to their delivery routes on the day of delivery and will be on best effort basis only.  Can I change my delivery date / address / delivery time slot? Yes, please notify via email/ WhatsApp at least two (2) working days before your delivery date and before the cut off time of 12.00pm. Strictly no changes are allowed after the cut off time and NO REFUNDS will be given for any cancellations or changes after the cut off time.

Question 19

Order Processing Time

Accepted Answer

#html-body [data-pb-style=ARVRBF0]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} A processing time of two (2) business days (excluding weekends and public holidays) is necessary to fulfill your orders from the moment they are placed.     All orders placed after 12.00pm on Mondays through Fridays will be processed on the next business day.     All YoloMeals orders placed after 12.00pm on Fridays will have the following Tuesday as the earliest delivery date available .   Delivery Day Cut-Off Time at 12.00 PM Monday Friday the week before Tuesday Saturday the week before Wednesday Monday same week Thursday Tuesday same week Friday Wednesday same week   *In the event that the cut-off day coincides with a Public Holiday, it shall be adjusted to the preceding business day.                     *YOLOFOODS reserves the right to amend the cut-off date or time at any time without prior notice.

Question 20

What are YoloCoins?

Accepted Answer

#html-body [data-pb-style=RELTYQW]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} YoloCoins serves as your points or rewards whenever you make a purchase or share your referral link to your friends!

Question 21

What is your Delivery Policy?

Accepted Answer

#html-body [data-pb-style=BSCRWMV]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Delivery Policy • Please ensure that you are available and contactable to receive your order at the specified delivery address. If you will not be at the address, please provide us specific instructions on where to leave the meals. • If there is no one available at the delivery address, our delivery partners will wait for a maximum of 5 minutes while making an attempt to reach you based on the information given when you placed your order. • In the event that there is no response from your end, by default the delivery partner will leave your meal(s) at your doorstep (considering that there is a safe place to leave the meals) and will proceed with the next delivery as to not disrupt our deliveries for other customers. Should this happen, we will not be liable for any spoilage of our meals. •  By placing an order with us, you agree to authorise our delivery partners to place your meal(s) at your delivery address (considering that there is a safe place to leave the meals) in the case where no one is available or are uncontactable to receive the meal(s). • In the case where your meals are being left at the delivery address, we strongly suggest that you retrieve them at the soonest and store it accordingly. • In the event that our delivery partners are unable to deliver due to: Meals will not be returned to our kitchen nor will we retrieve the meals from the wrong address that you provided and re-deliver it. Your order will be forfeited. To prevent this situation, we kindly ask that you ensure prior arrangements are made accordingly. Deliveries To Addresses With Security Posts • Please ensure that you have notified the necessary parties from your location's security team that you are expecting a delivery from us. •  By placing an order with us, you agree to authorise our delivery partners to place your meal(s) at your delivery address (considering that there is a safe place to leave the meals) in the case where no one is available or are uncontactable to receive the meal(s). Delays Due To Unforeseen Circumstances • There may be delays in deliveries due to traffic and weather conditions. If this happens, YoloFoods or our delivery partner will notify you accordingly. • This includes cases such as force majeure, accidents, natural disasters. • We would be happy to discuss compensation if, in any case, YoloFoods or our delivery partner did not provide timely notification regarding the delay.

Question 22

How do I earn from sharing my referral link?

Accepted Answer

#html-body [data-pb-style=JEGDMJ9]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} You will earn 250 Yolocoins when a friend or family member signs up using your referral link and successfully places an order . Simply share your referral link with your friends or family, and you’ll receive 250 Yolocoins for each successful referral.

Question 23

Product Experience

Accepted Answer

#html-body [data-pb-style=C4GBG2Y]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} 1. How do I warm-up my meals?   1.1 Thaw meals in the refrigerator overnight/ at the start of your day or use the 'defrost' setting on a microwave.  1.2 If you have kept your products chilled, you can warm it up with a microwave on High for a duration of 3 minutes. If your product is frozen, we recommend warming it up for 8-10 minutes.  * Please ensure to remove the plastic lid before heating the meal.   2. How long can I keep my meals for?   2.1  If the meals are kept chilled in the fridge, it may last up to 5-7 days from the delivery date. However, if kept frozen in the freezer, it may last up to 6 months (or until the stated expiry date).  * Please check the individual labels for storage instructions.   3. Can I customize my meals?   3.1 No. We do not offer any customization or personalization.

Question 24

How do I check my YoloCoins balance?

Accepted Answer

#html-body [data-pb-style=H6MUVNG]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll}  Easy! Just head on over to your profile page and click “MY YOLOCOINS” you will see your total coins there! You may also check your YoloCoins balance upon checkout.

Question 25

Dietary Restrictions

Accepted Answer

#html-body [data-pb-style=MEXXY4F]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} 1. Do you accept dietary restrictions requests? À La Carte & Bundles: We are NOT able to accommodate dietary restrictions or requests to replace specific meals. Frozen Meal Plan: We can accommodate no beef and no lamb requests. Any beef or lamb meals included in your selected meal plan will be replaced with another suitable meal. Please note that other dietary restrictions or preferences cannot be accommodated.

Question 26

General Delivery FAQ (SG)

Accepted Answer

#html-body [data-pb-style=F9R794U]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} * Deliveries will exclusively occur on weekdays, excluding public holidays and weekends, and will be scheduled between the hours of 9:00 am to 1:00 pm or 6:00 pm to 10:00 pm.   1. Please note that we DO NOT deliver to following areas: • All Airports • Military Camps • Prisons • Offshore islands including Sentosa • All special pass-protected areas and Tuas (Jurong Industrial Area, Benoi, Gul Way) • Tengah • Sungei Kadut • Sentosa Marina * Should you be based in such areas, kindly set your delivery address to a Residential / Commercial area instead to prevent any issues with delivery.   2.  In the event that your pre-selected delivery dates coincide with days on which no deliveries can be made, we will reach out to you to discuss alternative delivery options.   3. When will the food be delivered?   3.1 Full Menu (YoloMeal) - One time delivery. Please ensure that you have sufficient storage before making a purchase. • You will receive your food anytime between 9.00am - 1.00pm OR 6.00pm - 10.00pm (depending on your delivery time  selection) at the address you provided. • Please ensure that you have sufficient space to store your meals as the meals will all be delivered at one go.   4. Can I request for a specific delivery time? 4.1 No. We cannot commit to a specific delivery time requests.   5. Can I change my delivery date / address / delivery time slot? 5.1 Yes, you can. Please notify us either via email, WhatsApp or Contact Form at least 2 (two) working days before your delivery date and before the cut off time of 12.00pm. 5.2 Strictly no changes are allowed after the cut off time and NO REFUNDS will be given for any cancellations or changes after the cut off time.   6. Delivery charges 6.1 Full Menu (Frozen Meals)  - Delivery fees will be waived for orders above $80 (excluding discount, shipping fee & tax). Please select Free Shipping if eligible for the waiver.

Question 27

Is YoloFoods Halal? (SG)

Accepted Answer

We are currently in the process of obtaining our Halal certification. Though we are in the process of completing our Halal certification, rest assured that our food handling, preparations and ingredients are well within the Halal guidelines. Our management recognizes the importance of Halal, not just for religious reasons, but also from a food safety perspective. Therefore, we strive to provide the best quality and assurance to our customers through these certifications.

Question 28

General Delivery FAQ (MY)

Accepted Answer

#html-body [data-pb-style=N7H0LXY]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} * Deliveries will exclusively occur on weekdays, excluding public holidays and weekends, and will be scheduled between the hours of 8:00 am to 1:00 pm or 2:00 pm to 6:00 pm.   1. Please note that we DO NOT deliver to following areas: • All Airports • Military Camps/ Air Bases • Prisons • Offshore islands • All special pass-protected areas • Shipyards/ Shipping Ports * Should you be based in such areas, kindly set your delivery address to a Residential / Commercial area instead to prevent any issues with delivery.   1.1. These are the area that we generally deliver to: • Kuala Lumpur • Petaling Jaya • Subang Jaya • Shah Alam • Puncak Alam • Klang • Putrajaya • Cyberjaya • Puchong • Seri Kembangan • Balakong • Serdang • Ampang Jaya • Cheras 9 Miles • Batu Caves • Sungai Buloh • Bangi • Kajang * For locations outside of Klang Valley, there will be an additional 1-2 days for delivery from the selected delivery date. For certain states/ area may take more than additional 1-2 days. Please check with our Customer Experience Team before making a purchase.   2.  In the event that your pre-selected delivery dates coincide with days on which no deliveries can be made, we will reach out to you to discuss alternative delivery options.   3. When will the food be delivered?   3.1 Full Menu (YoloMeal) - One time delivery. Please ensure that you have sufficient storage before making a purchase. • You will receive your food anytime between 8.00am - 1.00pm OR 2.00pm - 6.00pm (depending on your delivery time  selection) at the address you provided. • Please ensure that you have sufficient space to store your meals as the meals will all be delivered at one go.   4. Can I request for a specific delivery time? 4.1 No. We cannot commit to a specific delivery time requests.   5. Can I change my delivery date / address / delivery time slot? 5.1 Yes, you can. Please notify us either via email, WhatsApp or Contact Form at least 2 (two) working days before your delivery date and before the cut off time of 12.00pm. 5.2 Strictly no changes are allowed after the cut off time and NO REFUNDS will be given for any cancellations or changes after the cut off time.   6. Delivery charges 6.1 Full Menu (YoloMeal)  - Delivery fees will be waived for orders above RM100 (excluding discount, shipping fee & within Klang Valley ONLY). Please select Free Shipping if eligible for the waiver.

Question 29

How do I redeem my YoloCoins?

Accepted Answer

#html-body [data-pb-style=QVU22GC]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Upon checkout click “redeem with YoloCoins”,  use the scroll bar to select the amount of YoloCoins you want to apply. By default, the check box is already ticked.

Question 30

Are these YoloCoins entitled for all products of YoloFoods?

Accepted Answer

#html-body [data-pb-style=WEWG8F7]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Yes, YoloCoins can be used to purchase sitewide for all YoloFoods products only.

Question 31

Is YoloFoods Halal? (MY)

Accepted Answer

#html-body [data-pb-style=GOTPO4U]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Yes, we are Halal certified by Jakim.

Question 32

Customer Service Operation Hours (SG)

Accepted Answer

#html-body [data-pb-style=WPE3OF9]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} • Our Customer Services are ready to be with you on Mondays through Fridays between 9.00am – 6.00pm, excluding Public Holidays. • Any emails, enquiries and requests received outside of these working hours will receive a response within the next business day. • Please direct all inquiries or requests through our email or WhatsApp (+65 8858 2054). • Our Whatsapp is only for messaging, no calls through Whatsapp will be entertained. • You may reach out to us via email at: hello@yolofoods.sg

Question 33

Is there a minimum spend to redeem my YoloCoins?

Accepted Answer

#html-body [data-pb-style=DMTW2HV]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} Nope, you can always use your earned YoloCoins to receive a rebate off your total order (including shipping fees).

Question 34

Customer Service Operation Hours (MY)

Accepted Answer

#html-body [data-pb-style=MYD68Q7]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll} • Our Customer Services are ready to be with you on Mondays through Fridays between 9.00am – 6.00pm, excluding Public Holidays.     • Any emails, enquiries and requests received outside of these working hours will receive a response within the next business day.     • Please direct all inquiries or requests through our email or WhatsApp (+60 12-258 0873).     • Our Whatsapp is only for messaging, no calls through Whatsapp will be entertained.     • You may reach out to us via email at: hello@yolofoods.my

Questions, Answered.

General FAQs

FMP FAQ

DELIVERY POLICY

Nutritionist QnA

YOLOCOINS & REWARDS

CANCELLATION, CHANGES & REFUND POLICY