Once you place your order for your YoloPlans, you will receive two emails:

Order Notification 

Delivery Dates (it can sometimes land in your spam) to fill out your order dates if you opted for any orders spanning 10 or more days.

All our meals are ready to be consumed and we recommend reheating the food (other than salads) for 2-3 minutes depending on your preference.

All online orders are processed on YoloFoods.my & YoloFoods.sg

Three (3) working days (excluding public holidays) are required to process your orders.

All online orders for YOLO Meal Plan and schedule delivery date submitted after 12.00pm on Mondays through Friday will be processed on the next working day.

YOLO Meal Plan orders and schedule delivery date submitted after 12.00pm on Friday will have the following Tuesday as the earliest delivery date available.

If you have kept your product chilled, you can warm it up with a pan/oven/microwave for a duration of 3 minutes. If your product is frozen, we recommend warming it up for 8-10 minutes. 

Yes, we do for Fresh Meal Plans only but with limitation. We can accept the following requests:

• No Beef
• No Lamb
• No Spicy Food
• No Seafood (Fish, Prawns, Squids)

Notes:
• Please take note that certain ingredients are integral to the dish and we are unable to remove them such as onion and garlic.
• Please take note that we are not able to cater towards Gluten-Free dietary options in our Meals.
• In order to meet your dietary requirements, your meal may be replaced with another meal which may not be on the day’s menu. The replacement will be subject to availability.
• We are unable to accommodate the exclusion of chicken from meals in which it serves as the foundational component. Alternatively, we can offer the option of replacing the entire meal with a suitable alternative.

* Deliveries will exclusively occur on weekdays, excluding public holidays and weekends, and will be scheduled between the hours of 8:00 am to 1:00 pm or 2:00 pm to 6:00 pm.
 
1. Please note that we DO NOT deliver to following areas:
• All Airports
• Military Camps/ Air Bases
• Prisons
• Offshore islands
• All special pass-protected areas
• Shipyards/ Shipping Ports
* Should you be based in such areas, kindly set your delivery address to a Residential / Commercial area instead to prevent any issues with delivery.
 
1.1. These are the area that we generally deliver to:
• Kuala Lumpur
• Petaling Jaya
• Subang Jaya
• Shah Alam
• Puncak Alam
• Klang
• Putrajaya
• Cyberjaya
• Puchong
• Seri Kembangan
• Balakong
• Serdang
• Ampang Jaya
• Cheras 9 Miles
• Batu Caves
• Sungai Buloh
• Bangi
• Kajang
* For locations outside of Klang Valley, there will be an additional 1-2 days for delivery from the selected delivery date.
 
2.  In the event that your pre-selected delivery dates coincide with days on which no deliveries can be made, we will reach out to you to discuss alternative delivery options.
 
3. When will the food be delivered?

3.1 Fresh Meal Plans (YoloPlan) - Daily delivery, you may schedule your meals on Weekday (except Public Holidays & weekends) and select your delivery timeslot

• FULL-DAY Meal Plans:
You will receive your food anytime between 8.00am - 1.00pm or 2.00pm - 6.00pm (depending on your delivery time  selection) at the address you provided.
 
• HALF DAY Meal Plans:
For Lunch orders, you will receive your food every morning between 8.00am- 1.00pm at the address you provided.
For Dinner orders, you will receive your food between 2.00pm- 6.00pm at the address you provided.
 
3.2 Full Menu (YoloMeal) - One time delivery

• You will receive your food anytime between 8.00am - 1.00pm OR 2.00pm - 6.00pm (depending on your delivery time  selection) at the address you provided.
 
4. Can I request for a specific delivery time?

4.1 No. We cannot commit to a specific delivery time requests. You may select your preferred delivery time slot of either anytime between 8.00am to 1.00pm or 2.00pm to 6.00pm.
 
5. Can I change my delivery date / address / delivery time slot?

5.1 Yes, you can. Please notify us either via email, WhatsApp or Contact Form at least 2 (two) working days before your delivery date and before the cut off time of 12.00pm.

5.2 Strictly no changes are allowed after the cut off time and NO REFUNDS will be given for any cancellations or changes after the cut off time.
 
6. Delivery charges

6.1 YoloPlan (Fresh Meal Plans) - Delivery fees are already included in the MealPlan charges

6.2 Full Menu (YoloMeal)  - Delivery fees will be waived for orders above RM100 (Klang Valley), and above RM350 (Other States), (excluding discount, shipping fee & tax). Please select Free Shipping if eligible for the waiver.

• Our Customer Services are ready to be with you on Mondays through Fridays between 9.00am – 6.00pm, excluding public holidays

• Any emails, enquiries and requests received outside of these working hours will receive a response within the next business day.

• Please direct all inquiries or requests through our dedicated Customer Service channels, including phone, email, WhatsApp, Facebook Messenger and Instagram.

We charge RM 8.00 for orders between RM 0.00 to RM 100.00

For orders above RM 100.00, the delivery fee is waved!

For full-day plans, we do not charge any delivery fees.

For half-day plans, we charge RM 8.00 per day.

In our continuous efforts to accommodate your dietary needs to the best of our ability, we kindly request your understanding as we regretfully cannot fulfill the following requests:

• All-Vegan YoloPlan (Fresh Meal Plans). As of now, we only have a Vegetarian option.
• Gluten-Free
• No Onion / Garlic / Ginger
• Removal of multiple food ingredients you cannot consume.
• Customise plans based on your macros, or multiple foods you do not want to eat.

Our menu is meticulously curated on a biweekly basis, exclusively tailored for YoloPlans (Fresh Meal Plans) only.

We deliver to most areas within Klang Valley.

Do note that we do not deliver to Restricted Areas such as airports, air bases, army camps, prisons, shipyards, etc. Should you be based in such areas, kindly set your delivery address to a Residential / Commercial area instead to prevent any issues with delivery

The areas that we deliver to includes:

• Kuala Lumpur
• Petaling Jaya
• Subang Jaya
• Shah Alam
• Puncak Alam
• Klang
• Putrajaya
• Cyberjaya
• Puchong
• Seri Kembangan
• Balakong
• Serdang
• Ampang
• Jaya
• Cheras 9 Miles
• Batu Caves
• Sungai Buloh
• Bangi
• Kajang

Due to low demand on weekends, we have ceased operations of our YoloPlans weekend delivery.

Our Meal Plans are delivered from Mondays through Fridays only, and we do not deliver on Public Holidays too.

We will be contacting you for alternative delivery dates should your pre-selected dates fall on either of the days where no deliveries are possible.

FULL-DAY Plans

You will receive your food every morning between 8.30am - 12.30pm at the address you provided.

Do note that specific time cannot be chosen for meal delivery.

HALF DAY Plans

For lunch orders, you will receive your food every morning between 8.30am - 12.30pm at the address you provided.

For dinner orders, you will received your food between 2.30PM-6.30PM.

Do note that specific time cannot be chosen for meal delivery.

You have to let us know for any changes / cancellation before 12.00pm two working days prior to the scheduled delivery date which you wish to amend. Failure to notify us in advance will render your meal(s) as opted-in and will be delivered accordingly.

Any change of delivery address after 12.00pm two working days prior the scheduled delivery, we will have to charge RM 10.00 for re-delivery fee and delivery time will not be within the time frame of 9.30am – 12.30pm for redelivery.

When using Yolo Group to order your Meal Plan delivery, you will be receiving the services of an independent delivery driver/runner. 

For orders made through our partners outside of Yolo Group, eg. Grab / FoodPanda, please send any enquiries you have directly with them. 

Sure! You are free to change the delivery address on Meal Plan delivery for 10 Day options and above.

Once you have purchased a plan, you will receive a link to fill out your delivery dates and addresses. The address can change depending on the delivery date, it is all up to you!

Our subscription plan is very flexible as you select when you receive your daily package. Once, twice or 5 times a week, is all up to you! 

Note: Please bear in mind the number of weeks your plan is valid for while making your orders, eg. 10 Day plans are valid only for 4 weeks.

• Unfortunately, we are unable to accommodate customized orders for YoloPlans (Fresh Meal Plans) tailored to specific macro requirements or requests for exclusion of multiple food items. The menu for these plans is set and cannot be altered.
• Any potential customizations will be limited exclusively to dietary restrictions. This applies to YoloPlan (Fresh Meal Plans) only.
• For YoloMeals (Full Menu) please check with our Customer Experience Team if you have any dietary restrictions to see if we can accommodate the request.

Our Customer Services are ready to be with you on Mondays through Fridays between 9.00am – 6.00pm.

Any emails / inquiries outside of these hours will receive a response within two business days.

We are closed on public holidays and weekends. No deliveries will be made during these times.

All other enquiries should be channeled through our Customer Services either via email, our web chatbox, Facebook Messenger or Instagram. Our outlets will not be able to assist your queries as all the information required to address your concerns are online.

Refunds are subject to approval by the management in YoloFoods Sdn Bhd. We reserved the right to reject any refund with appropriate reasons.

Our policy lasts 3 working days. If you are requesting to cancel your order that is being processed, you must contact us before 3 working days or we will not accept any change or cancellations after the 3 working days period.

Prior change and cancellations are at our discretion and a refund of any cancelled order will be transferred back to your credit card that was used to place the order. 

Aside from our existing Fresh Meal Plan (YoloPlan) options, we currently do not have any plans that fit other dietary requirements but we will keep those in mind for our future plans. Subscribe to our newsletter to get updates on new menus or plans that may suit your lifestyle.

We are in the process of obtaining our Halal certification. 100% of all our products are sourced from JAKIM certified suppliers.

Our management recognizes the importance of Halal, not just for religious reasons, but also from a food safety perspective. Therefore we strive to provide the best quality and assurance to our customers through these certifications.